Here are two things that could save your business money. The results of the savings are significant while increasing productivity, features, and functionality.
Switch to IP Telephones and Hosted PBX: Al Gore created the Internet, but one thing he cannot take credit for is Voice over IP (VOIP). Yes, plugging a phone into your network LAN can save big bucks. Most businesses are paying anywhere from $65 to $90 dollars a month per phone line with caller ID, depending on usage. Compare your current price vs. Hosted PBX. You will find unlimited calling plans for less then $30 dollars a month per phone line. Hosted PBX is a form of “Cloud Computing”, where you eliminate the cost of buying hardware, and add capacity as you need it. Best of all, you will add features like voice mail to email, call follow, group call distribution, conference bridge, Auto-attendant, and many others by default. You can create new mailboxes, voice mails, add and change extensions without making a service call.
Extension View from Coredial’s Customer Portal www.coredial.com
“Being able to manage your own phone system allows you to act quickly to solve customer service issues”
If you have multiple offices, then you can share resources over the Internet. If you have 3 offices and 5 people in an office; you will be able to share phone lines with all of those locations by using Voice over IP vs. running traditional phone lines into each location. You can keep the same phone numbers and create a better experience for prospects, and customers that call you. Traditional phone companies like Verizon and Comcast do not want you to know about the “Virtual World” since they will continue to write down revenue and lower bills to keep you as a customer. In most cases, IP Phones (from a Hosted PBX Provider) can be provided as part of the monthly cost rather then purchasing them individually. Be sure to pick a provider the provides Quality of Service (QOS) to ensure the highest quality for your voice calls. By selecting a Hosted PBX provider this allows you expense the service vs. buying the equipment and depreciating over the typical 5 year period.
Switch to Google Apps. Google has Business Services for about $6.00 per user a month that includes EMAIL, Document Sharing, Calendaring, and Web Publishing. And YES, you can still use Microsoft Outlook. Google supports IMAP that is better then Microsoft Exchange and has a “sync” tool that allows users to share calendars, to-do’s etc. Compare the cost of Google Business to Microsoft “Exchange” Hosting and you are saving tons of money. Oh, do you have a Blackberry, IPHONE, or Droid device? Included with Google APPS. Both of these solutions are easy to implement, will provide better service, and less support/maintenance costs on your business. The technology and companies that are behind these services are on the cutting edge and will be here innovating for years and years to come.
Cost of Ownership: The overall cost of ownership is significantly less for each of these products. As a small business owner you are leveraging expertise of Companies that have invested and continue to invest hundreds of thousands of man hours, not to mention money, developing, supporting software and service. As the technology changes, it is already there for you to take advantage of as the new versions of the software are released. Contact me for a free evaluation and cost of ownership tool that can help you determine if these services can impact your bottom line.