The patient had gone to the Doctor’s office in Des Moines, Iowa for some routine breathing tests. Her anxiety gradually increased as she saw the nurse grabbing the needle and vial to take blood. First there was the prick which stung as if a hornet was cutting her arm. Next the nurse began taking blood and as she did so the patient felt her breathing increase as dizziness begin to overtake her. She started to feel faint and was afraid she would fall out of the chair if she did not stop the nurse at this point.
As soon as she asked the nurse to stop do to fear of fainting the nurse immediately called another nurse and together through teamwork, they assisted the patient in a wheelchair to another room with a gurney. Again together, they helped the patient become more comfortable by providing juice, a wet rack for her head, and talking her down until she was relaxed and able to have blood taken once again.
This was a personal example of how teamwork should and does work at our local Des Moines clinics and hospitals. Without positive and professional relationships at Broadlawns Medical Center, Lutheran Hospital, and Methodist Hospital, as well as all the local clinics which provide services to our residents in need, patients would indeed suffer.
Teamwork in action
One of the things this writer noticed at Broadlawns hospital for instance was the smiling faces, quickness to offer information and assistance to patients, and the high tolerance level toward cranky and belligerent patients.
At Lutheran, the staff are also kind and considerate, always taking time to explain procedure’s and protecting privacy. Their team of heart physicians is excellent and they truly strive for saving victims of heart disease.
Methodist Hospital, as large as it is, shows its patients that relationships amongst hospital staff are positive in the manner they assist consumers. From the gift shop to the coffee center, staff is willing and motivated to assist.
What is Teamwork?
In healthcare, teamwork has been defined as:
“A dynamic process involving two or more healthcare professionals with complementary backgrounds and skills, sharing common health goals and exercising concerted physical and mental effort in assessing, planning, or evaluating patient care.”
If one notices, the above definition does not include compassion, empathy, love, optimism, or giving. However, that is exactly what is included with our Des Moines group of hospitals and clinics.
Without those components, the relationship part of teamwork would not exist, and patients would not be truly satisfied with the care provided at each hospital.
Why Relationships and Teamwork make a better Health Team
Eventually a relationship turns into a partnership, whether you are in a professional environment or personal one.
In a partnership, there is a coordinated effort being made between two or more people in order to accomplish a task. When there is a strong relationship between those two individuals or group, the optimism is higher, motivation to succeed is higher, and the desire to accomplish the stated task is increased.
This is why our hospitals and clinics here in Des Moines do such a superb job, because of their Relationships in Teamwork.
If you wish to see any of this in action and have not yet visited any of the Des Moines area hospitals, check them out. You may just learn something you didn’t know about teamwork and relationships.