How many of you have trouble saying no? Auto dealers in Tucson must give classes for their sales people telling them people just do not want to say no. I know a pastor of a Tucson church who is very selective about whom he personally talks to in church. Why? He cannot say no even though he is a very busy man. How can you confidently respond when someone makes a request you would prefer not to accommodate? Here are some ideas you can use to make sure you don’t find yourself doing something you’d very much prefer not to do.
1. The “Wet lettuce NO”
If you are going to say NO, you must say it in a way that means NO! Saying NO in a quiet, unassuming voice is like a hand shake that is floppy and limp. By saying NO in a non confident manner it will make you feel as though you have got to convince the other person about your decision and the reasons why you have said it!
2. The “Mr. Angry NO”
This is at the other end of the spectrum in how to say NO. It is done in an aggressive manner and usually said with contempt. It is not an effective way to communicate your NO.
3. The assertive NO
This is the best way to say NO! In a firm, yet polite voice, say, “No. I will not be able to do that for you.” Also, if you want to say the reasons why, keep it short and sweet, “No. I will not be able to do that for you. I will be having my hair done at that time.”
4. Use effective body language
When saying NO, remember the power of non-verbal communications. Look the person in the eye when you say the NO. Shake your head at the same time as saying NO. Stand up tall. Use a firm tone in your voice.
5. When all is said and done
Don’t forget that when anyone asks a question of you, you are perfectly OK to say, “Can I think about that and get back to you?” No one should be pressurized into giving an immediate answer, even if the delay is only a couple of minutes. It will give you some time to think it through and to gather your thoughts. It will also give you some time to think about how you are going to say it, the words to use and your body language.
Practice saying NO! Does that sound crazy? Practice makes perfect as they say! So, whether it is a car salesman, a cold call, or the shop assistant, practice saying NO. You can become an expert at it.
What will that do for you?
You will feel much more confident and proud.
The more you confidently say “NO” the easier it becomes.
Others will respect your wishes and take you seriously the first time you say “NO.”
You won’t find yourself doing things you never wanted to do in the first place.
You’ll have more time to focus on the things you do want to be involved in.
The list goes on from there…
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