Friday, Apple held a press conference to discuss iPhone 4 reception problems at their headquarters in Cupertino, California. While some critics thought a recall may be announced, Apple instead said that they would offer a free bumper to iPhone customers to fix the reception problem with the new iPhone 4 that was just released in June. This comes just days after Consumer Reports said that a little bit of duct tape fixes the problem.
Friday, Steve Jobs announced that free bumpers or cases would be given away to iPhone 4 customers, and those who already bought one would be reimbursed. He also said that returns would be accepted without a restocking fee, and AT&T contracts for the iPhone 4 could also be cancelled.
Jobs said that they were “stunned and embarrased” by the Consumer Reports conclusion. And he said, “To the consumers that are having problems, I apologize to them.” Over 3 million iPhone 4 phones have been sold since the June 24 release date. The iPhone 4 was Apple’s fastest selling product ever, according to the Wall Street Journal (WSJ).
To see a 25 minute clip of the press conference (without Quick Time), click here.
To see the full one and a half hour long video of the press conference (Quick Time is needed), click here.
Two weeks ago, Apple announced that it found a major software glitch in the iPhone 4 and how it displays signal-strength, and they said that a software update would fix the problem. At the time, Apple said it would take a few weeks to get the update out to consumers.
Monday, Consumer Reports reversed its recommendation of the iPhone 4 and said that the phone does have reception problems and they can no longer recommend it to consumers, until Apple gave a free solution to fix the problem. Tuesday, Consumer Reports said that the iPhone 4 reception problem can be fixed with a little bit of duct tape. For more on that story, click here.
In early July, Apple admitted they calculated iPhone 4 signal strength incorrectly, and they are working on a software fix to correct the problem. For more on that story, click here.
Apple took a record breaking number of most pre-orders with the iPhone 4. For more on that story, click here.
To read about Steve Jobs unusual reply to customers with reception problems with the iPhone 4, click here.
CEO Steve Jobs’ responded by email to a customer with his now-famous response to customers who hold the phone the wrong way, and said to “just avoid holding it in that way.”
Related iPhone 4 articles:
Consumer Reports says duct tape fixes iPhone 4 reception problems (video)
Consumer Reports reverses recommend of Apple iPhone 4 because of reception issues (video)
Apple takes 600,000 preorders for the iPhone 4, the largest number of preorders ever
Apple admits to over inflating iPhone 4 signal strength; Steve Jobs comes under heavy criticism
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